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Returns
Whilst we hope you are delighted with your order, if you are not perfectly satisfied then we will happily offer you a full refund or exchange within 14 days of receiving your order.
Returns within the UK are processed absolutely free, with no charge for picking up and returning your item. A small delivery charge is applicable for returns from outside the UK.
To return an item please contact us - support@wolfandbadger.com
Please make sure you have shipped the items you wish to exchange or return back to us within 14 days. Returns outside these timeframes will be accepted at the discretion of Wolf & Badger.
Please read carefully our returns policy to ensure you can proceed with your request as quick as possible:
- All returns should be sent back to us in their original packaging provided.
- Return outside the 14 day window may be accepted at our discretion.
- The item(s) should be returned unworn and in perfect condition, with all Wolf & Badger and designer garment tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.
- Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact us immediately.
- Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included in your return.
- Footwear should be returned unmarked and in their original and undamaged packaging as this is considered part of the product.
- Briefs, swimming costumes and bikini bottoms should be tried on over underwear. Returns may not be accepted if the strip has been removed (swimming wear) or if the items are soiled (lingerie), and may be sent back to the customer.
- If your item is faulty (i.e. received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our customer support team on 020 7229 4848.
If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us on 020 7229 4848 or support@wolfandbadger.com