Q: What is Wolf & Badger?
A: Wolf & Badger is a global curated marketplace for independent brands. Launched in 2009 with 3 stores across London and New York, Wolf & Badger is the leading destination for emerging design brands, offering womenswear, menswear, jewellery, accessories, homewares, kidswear and beauty/grooming products.
Q: What makes Wolf & Badger different?
A: Not only do we have amazing bricks and mortar stores, but we also pride ourselves on only stocking cutting-edge independent brands. This means you’ll always find the most interesting, unique and unusual collections on our site, carefully chosen by our team, while safe in the knowledge that they will arrive on your doorstep quickly and securely.
Q: What is so special about the brands and products available through Wolf & Badger?
A: All collections available online have been through a rigorous selection process and are currently sold through our award-winning stores. We guarantee that they have all been through this selection process before being sold online so as to ensure they are independent, cutting-edge in design and of the highest manufacturing quality. In addition, we operate a CSR (corporate social responsibiility) policy - read more here: CSR Policy.
Q: Do you have any physical stores?
Q: Do the brands you sell produce their collections in factories in less developed countries?
A: Most manufacturing of items sold through Wolf & Badger is done in the UK or Europe by the designer themselves or under their close supervision. If not, we encourage our designers to only use local artisans from the country of origin and using traditional methods.
Q: Do you sell fur?
A: No! We will never sell exotic animal skins, fur or anything else unethical. This means that although we sell some animal hides such as cow and lamb, we only sell skins where they are a by-product of the meat industry. We will never sell a product where an animal has been killed for its skin alone.
Delivery & Returns
Q: How much will duties and taxes cost?
A: They are FREE, we cover the cost for you! (Some country exclusions apply - see Delivery page for more details).
Q: Where do you deliver and how much does it cost?
A: We ship orders worldwide! See our Delivery page for more information. The cost of shipping will depend on where the product is coming from (our designers are based globally, from USA to Italy, and everywhere in between).
Q: Can my order be shipped to a work address?
A: Yes! Just add the correct address at checkout.
Q: I want to see products with a fast delivery time.
Q: I ordered two items from you - why am I receiving two separate parcels?
A: Our designers send their products to you directly, which means faster shipping times, and if you’ve ordered from multiple brands, you will receive separate packages from each.
Q: I’ve ordered items from multiple brands, will I have to pay for multiple shipping costs?
A: Yes. We work with designers from all over the world, so items are often being sent from very different locations, incurring multiple shipping costs!
Q: I ordered two items from you - why have I been charged twice for delivery?
A: Our designers ship their products to you directly, meaning multiple shipping costs are incurred. Our brands are all small, independent businesses and you are supporting them with every purchase!
Q: Do I need to sign for my order?
A: Yes - for security reasons all deliveries require a signature. You can have your order delivered to a work address such as an office, just update the delivery address during checkout.
Q: Can I collect my order from one of your stores?
A: Yes - just select this option at checkout. You can return your order in store there and then for a full refund if the item doesn't fit or if you just change your mind!
Q: How can I return my order if I change my mind?
A: Just get in touch with us within 14 days of receiving your order to find out your RMA number, and we will arrange everything for you, for FREE, via DHL courier. For more information, please visit our Returns page.
Q: My order hasn’t arrived, can you help?
A: Yes, if you have any problems with your order at all, just Contact Us and we will help you.
Q: Will I have to make multiple payments for every item I want?
A: No, you will only need to make a single payment no matter how many products you order - we provide a secure single payment process to make it easier for you to shop with us.
Q: What payment options do you offer and can I pay in my own currency?
A: You can pay using Visa, Mastercard or American Express, or via PayPal. We accept payment in £GBP, $EUR, $USD and $AUD so that you know exactly what you are paying. You can toggle your preferred currency in the navigation bar at the top of the page.
Q: Can I pay over the phone?
A: You will need to provide proof of address and photo ID such as your passport.
Q: I’ve spotted a product cheaper somewhere else - what can you do about it?
A: Contact Us and we will match the price for you!
Q: Which size should I choose?
Q: What if I have a question that hasn’t been answered above?
A: We are always happy to help you, please just Contact Us with any questions you have!