TERMS AND CONDITIONS OF SALE - https://www.wolfandbadger.com
ABOUT THESE TERMS
Who we are. We are Wolf & Badger Ltd., registered in England at 10 Queen Street Place, London, United Kingdom, EC4R 1AG, and Wolf & Badger US Inc. (together “W&B”).
How to contact us. You can find out more information about how to contact us here.
These terms. These are the terms and conditions (“Terms”) that apply when you purchase products from W&B. When you purchase from W&B, these Terms apply and the legal contract is between you and the seller(s) of the items you have ordered. W&B acts on behalf of the seller(s). Where an order is delivered within or into the United States, such orders shall be facilitated by Wolf & Badger US Inc. In all other cases, orders shall be facilitated by Wolf & Badger Ltd.
Please read these Terms carefully. By placing an order with W&B via the Website, you agree to be legally bound by these Terms, and confirm that you are at least 18 years old. If you do not agree to these Terms, you must not order any products from W&B.
How the contract is formed between you and W&B
Placing an order. After you place an order via the Website, an order summary will be shown to you summarising the products you have ordered. This order summary does not mean that W&B has accepted your order: at this stage of your order we’re busy carrying out the checks explained below.
Pre-acceptance checks by W&B. After you place your order, W&B checks: with the seller that the product is in stock, there are no pricing errors on the Website or any problems with the payment details you provided to us, and you have passed anti-fraud, credit and security checks. We really do try to make sure all images and details of the products appearing on the Website are accurate at the time you place your order. We don’t always get it right though, and this sometimes means W&B can’t accept your order if we only discover an error as part of our order processing checks.
Where W&B can’t accept your order. If W&B can’t accept your order for one of these reasons, we will let you know why by email, and won’t charge you for the product.
Accepting your order. You will receive a dispatch confirmation email from W&B once we have completed the stock, price and payment checks related to your order, and all of those have been passed. The contract is then formed between you and the seller(s) of the items you have ordered at the time we send you the dispatch confirmation email. We will also contact you by email if we can’t accept your order.
WHEN WE TAKE PAYMENT
Once your order is accepted. W&B will take payment when you submit your order, shortly before dispatch of the products to you.
Taxes and import duties. If you order products from the Website for delivery to certain countries, your order may be subject to import duties and taxes. W&B doesn’t have any control over these charges, and you will need to pay them in order to receive your order.
Changed your mind? Here’s when you can cancel
How long do I have to change my mind? We hope you are happy with your order, but if you’ve changed your mind you can cancel and/or return your order:
- at any time before you receive our order confirmation email; or
- at any time during the 14 calendar days from the day after the date on which the products were delivered. If your order was delivered in multiple batches, and/or from different sellers, then this timeframe starts on the day after the last item in your order from that seller was delivered to you.
Returns requirements and refunds. If you cancel because you’ve changed your mind, we will refund the price paid for the products to you and any applicable standard delivery charges (but not any enhanced or premium delivery). Please make sure you return the product unused and unworn, in the same condition you received it, as well as all the packaging and included accessories, but nothing else!
Deductions from refunds. W&B will reduce your refund if you’ve changed your mind and can’t manage to meet the return requirements above, or if you have used the product more than you would be able to in a shop when deciding whether to buy it and it is no longer in a resalable condition.
How do I cancel? You can cancel your order by emailing [email protected], calling us on +44 (0)20 7229 4848 or +1 (646) 934-6601 or sending our cancellation form to us by email or post. Your order will be cancelled at the time we receive your cancellation request, and you’ll need to return the products to us within 14 calendar days of your order cancellation. W&B will then provide you with instructions on how to return the product.
Returns in the UK, EU and US are free. You’ll usually receive your refund within 14 days of W&B receiving the product back from you, or within 14 days of your cancellation notice if we haven’t yet dispatched the products.
WHAT TO DO IF THE PRODUCT IS FAULTY?
Within 30 days of delivery of the product/service: If a product you have ordered from W&B develops a fault, is incorrectly described or not of satisfactory quality, you have a right to a refund from W&B. You can also request an exchange. You need to tell us about any problems like this within thirty (30) days from the day after the date of the delivery of that product to you. Once we receive the product from you, we will test it and, provided we agree with your assessment, we will refund the price of the faulty product along with the delivery charges you paid.
Between 30 days and six months after delivery of the product/service: If a product you have ordered from W&B develops a fault after 30 days of delivery, but less than six months after delivery, W&B will usually offer you a repair of the product. If we can’t repair the product then we may offer you a replacement instead of a repair. If the repair or replacement we provide has not resolved the problem, you can require us to either issue you a partial refund of the price you paid for the product, or reject the product and seek a refund.
How to return a faulty product. To return a faulty product to us, please email us at [email protected], call us on +44 (0) 20 7229 4848 / +1 (646) 934-6601or write to us at Wolf & Badger, Unit 61-65 Coal Drops Yard, London, N1C 4DQ – whatever’s easiest for you. Once we’ve heard from you, we’ll send you instructions on how to return the product. All UK, EU and US returns are free, and you’ll usually receive your refund within 14 days of us receiving the product back from you.
What can’t you return? We hate to state the obvious, but products with problems caused by accident, neglect, misuse or normal wear and tear can’t be returned to us and won’t be covered by the manufacturer’s warranty. Also, if you return something to us which isn’t actually faulty, the product will be returned to you at your expense.
Delivery service for refunds. To help you to ensure that your return order reaches us, we use our own delivery partners to process your returns, we offer this free of charge to UK, EU and US customers. We will provide you with a delivery reference number so you can keep an eye on your order.
Statutory rights. You will always have statutory rights in relation to products/services that are faulty, damaged or not as described. Your statutory rights are not affected by these Terms.
What happens if we break these Terms? If we break these Terms, we are responsible for the proportion of loss or damage you suffered that happened as a foreseeable result of our actions, or because we failed to use reasonable care and skill. We are not responsible for any loss or damage that is not “foreseeable”. By “foreseeable”, we mean either it is obvious that it will happen or if, at the time the contract was made, we both knew it might happen.
We don’t exclude or limit our liability to you if it would be unlawful to do so. This includes liability for death or personal injury caused by W&B’s negligence, fraud, or breach of your consumer rights.
Products are for domestic and private use only. We won’t have liability to you for any loss of profit, loss of business, loss of earnings, business interruption, or loss of business opportunity.
What laws apply to these Terms? These Terms are governed by English law and you can bring legal proceedings in the English courts. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the English courts.
Complaints handling. If you are not happy with how W&B has handled any complaint, you may want to submit the dispute to the European Commission Online Dispute Resolution platform, for online resolution by an independent body.
Changes to these Terms. As W&B grows and improves, we might have to make changes to these Terms. We will do this by uploading the latest version with a date confirming when they went live. The new Terms will not affect any orders placed prior to the go live date, but will apply to future orders.
These terms were last updated on 28 October 2019.