Where do you ship to, and how much does delivery cost?
Worldwide delivery via DHL Express is absolutely FREE for orders over £150 / €210 / $240 / $A300.
For more information please visit our aptly named Delivery page.
Can I return an order if I change my mind?
Collection of returns is completely free of charge worldwide via DHL. You pay zip, zilch, nada.
Will I have to pay customs duties, taxes or other fees?
We cover the duties costs on all orders worldwide, including for customers in the UK, EU USA, Canada and Australia.
You will never receive an additional bill from the courier company. It's all fully paid up!
There are a few exceptions, please check our Delivery page.
What are your payment options, and can I pay using my own currency?
You can pay using Visa, Mastercard or American Express, or via PayPal.
We accept payment in £GBP, $EUR, $USD and $AUD so that you know exactly what you are paying.
You can toggle your preferred currency in the navigation bar at the top of the page.
What is Wolf & Badger?
Launched in 2009, Wolf & Badger has grown to become the leading destination for the discovery and purchase of independent fashion, jewellery and design brands. For more information try our About page.
Do you have an actual store?
Yup. Two in fact. Find out more on the Our Stores page, there's even a handy little map.
Can I collect my order from one of your stores?
Absolutely. Please just select this option at checkout and there's no delivery charge. You can return orders in-store there and then if the item doesn't fit or, indeed, if you change your mind for any other reason.
What makes Wolf & Badger different?
Not only do we have awesome actual stores for you to visit, but we also pride ourselves on only stocking cutting-edge independent brands. This means that you will always find the most interesting and unique on-trend collections carefully chosen by our team, and be safe in the knowledge that they will arrive on your doorstep quickly, safely and beautifully packaged.
What is so special about the brands and products available through Wolf & Badger?
All collections available online have been through a rigorous selection process and are currently sold through our award-winning stores. We guarantee that they have all been through this selection process before being sold online so as to ensure they are independent, cutting-edge in design and of the highest manufacturing quality.
Why have I not heard of lots of the designers or brands you sell?
Wolf & Badger aims to scout out and nurture the very best independent designers from around the world. Our ethos is to find the next big thing and help our trend-setting fanbase buy into these brands at the early stages of their careers.
Do the brands you sell produce their collections in factories in less developed countries?
Most manufacturing of items sold through Wolf & Badger is done in the UK or Europe by the designer themselves or under their close supervision. If not, we encourage our designers to only use local artisans from the country of origin and using traditional methods.
Do you sell fur?
Nope. We also don't sell exotic animal skins, or anything else unethical.
Which size should I choose?
How will my product be packaged?
All orders arrive beautifully wrapped in Wolf & Badger packaging and placed in a shopping bag exactly the same as if you were buying it from one of our stores. Your bag will then be securely placed into our shipping boxes / courier packs.
Do I need to sign for my order?
Yes. For added security all deliveries require a signature. Please try and have the order delivered to an address where someone will be available to accept delivery during normal working hours, such as an office.
What if I have a question that hasn’t been answered above?
We are always happy to help you with any queries you may have. Please just Contact Us.