You must request a return within 14 days of receiving your order.
All returns are FREE worldwide.
You can use one of 7000 Collect+ points across the UK to drop off your return.
All US and international returns are made with DHL. We will email you a DHL label and shipping documents required.
All returns will require the label(s) and documents to be printed prior to posting.
You need to contact us to authorise your return.
All items must be sent back to our designers in the original packaging provided.
Where provided, any branded packaging such as dust bags, jewellery boxes and clothing tags should be included in your return.
Footwear should be returned unmarked, unworn and in the original and undamaged packaging.
Briefs, swimming costumes and bikini bottoms should be tried on over underwear, and the strip should not be removed.
Skincare and beauty products can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any plastic wrapping intact.
Items must not be soiled.
All online returns should be sent directly back to the designer. Unfortunately we are unable to accept online returns in our stores.
You cannot return items that have been made to order or customised for you.
Accepted returns can only be credited to the original payment method.
Original shipping charges will not be refunded.
Unfortunately we are unable to offer exchanges.
If you would like to exchange sizes, you'll need to place a new order for the size that you need and return your original order, as unfortunately we're unable to put stock on hold.
All questions and queries are be handled by our expert customer service team, so please contact us with any questions on firstname.lastname@example.org so we can help you.
If the item is faulty when you receive it, please inform our Customer Service team within 14 days from the date you received it, via email email@example.com. Please include a photo and description of the fault.
We will arrange a return for a refund or replacement for you.
If you have had the item for over 14 days we will look into this for you.
Please note that we're unable to offer a repair, replacement or refund for items that you have owned longer than 6 months.
Items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.
Extended Christmas Returns
Valid on all orders placed between 7 November and 24 December
Return items for exchange or credit before 7 January 2019
Fill out the returns form (which you will have received with your order), listing the item(s) you want to return, providing a reason where possible. Please ensure your returns form is enclosed in the return parcel.
Make sure your items are securely wrapped back up in the materials they were delivered in. If you are returning items from multiple designers you may receive more than one returns label. Please ensure the correct label is attached to each package.
Take your parcel(s) to a Collect+ location. There are over 7,000 in the UK - simply visit www.collectplus.co.uk/store-locator to find your nearest location. You must take your parcel to the Collect+ point with 7 days of receiving your return label.
You will receive an email when your return has been processed. Please allow 3 working days for your return to be processed after we have received it. Once we receive the returned item(s) then a refund will be issued to your original payment method - refunds to a credit or debit card can take up to 5 working days.
Let us know a suitable time for a collection and we will book a pick-up for you via DHL at your convenience, (Monday - Friday only).
You’ll receive an email from us containing your DHL waybill (return labels) which you will need to print out and hand to the DHL driver on arrival.
On the return form (received with your order) please list the item(s) you want to return. Please provide a reason where possible.
Make sure your items are securely wrapped back up in the materials they were delivered in, including the returns form(s) you received with your order. If you are returning items from multiple designers you may receive more than one returns label. Please ensure the correct label is attached to each package.
You will receive an email when your return has been processed. Please allow 3 working days for your return to be processed after we have received it. Once we have received back the returned item(s), a refund will be issued to your original payment method - refunds to credit/debit card can take up to 5 working days.