• Returns are FREE worldwide.
  • The item(s) in your order can be returned for refund hassle free, no questions asked.
  • Just email us within 14 days of receiving your order to arrange the return.
  • You can now take your return to over 7,000 Collect+ points across the UK.
  • We will arrange a courier collection via UPS for US returns, or DHL for all other international returns.
  • You can also return your order to one of our stores in London or New York.
  • Email us at support@wolfandbadger.com

Returns policy

  • You must request a return within 14 days of receiving your order.
  • All returns are FREE worldwide.
  • You can use one of 7000 Collect+ points across the UK to drop off your return.
  • For international returns, we will arrange a tracked courier collection for you via DHL, or UPS in the US.
  • You need to contact us to authorise your return.
  • All items must be sent back to our designers in the original packaging provided.
  • Where provided, any branded packaging such as dust bags, jewellery boxes and clothing tags should be included in your return.
  • Footwear should be returned unmarked, unworn and in the original and undamaged packaging.
  • Briefs, swimming costumes and bikini bottoms should be tried on over underwear, and the strip should not be removed.
  • Skincare and beauty products can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any plastic wrapping intact.
  • Items must not be soiled.
  • All online returns should be sent directly back to the designer. Unfortunately we are unable to accept online returns in our stores.
  • You cannot return items that have been made to order or customised for you.
  • Accepted returns can only be credited to the original payment method.
  • Original shipping charges will not be refunded.
  • Unfortunately we are unable to offer exchanges.
  • If you would like to exchange sizes, you'll need to place a new order for the size that you need and return your original order, as unfortunately we're unable to put stock on hold.
  • All questions and queries are be handled by our expert customer service team, so please contact us with any questions on support@wolfandbadger.com so we can help you.

How to return your order (UK)

  1. Contact us by email at support@wolfandbadger.com to request a return and receive your Collect+ returns label.
  2. Fill out the returns form (which you will have received with your order), listing the item(s) you want to return, providing a reason where possible. Please ensure your returns form is enclosed in the return parcel.
  3. Make sure your items are securely wrapped back up in the materials they were delivered in. If you are returning items from multiple designers you may receive more than one returns label. Please ensure the correct label is attached to each package.
  4. Take your parcel(s) to a Collect+ location. There are over 7,000 in the UK - simply visit www.collectplus.co.uk/store-locator to find your nearest location. You must take your parcel to the Collect+ point with 7 days of receiving your return label.
  5. You will receive an email when your return has been processed. Please allow 3 working days for your return to be processed after we have received it. Once we receive the returned item(s) then a refund will be issued to your original payment method - refunds to a credit or debit card can take up to 5 working days.

How to return your order (INTERNATIONAL)

  1. Contact us by email at support@wolfandbadger.com to arrange your return.
  2. Let us know a suitable time for a collection and we will book a pick-up for you via DHL at your convenience, (Monday - Friday only).
  3. You’ll receive an email from us containing your DHL waybill (return labels) which you will need to print out and hand to the DHL driver on arrival.
  4. On the return form (received with your order) please list the item(s) you want to return. Please provide a reason where possible.
  5. Make sure your items are securely wrapped back up in the materials they were delivered in, including the returns form(s) you received with your order. If you are returning items from multiple designers you may receive more than one returns label. Please ensure the correct label is attached to each package.
  6. You will receive an email when your return has been processed. Please allow 3 working days for your return to be processed after we have received it. Once we have received back the returned item(s), a refund will be issued to your original payment method - refunds to credit/debit card can take up to 5 working days.