You must request a return within 14 days of receiving your order
All returns are FREE worldwide
We will arrange a tracked courier collection for you via DHL
You need to contact us to authorise your return. Returns without an RMA (return merchandise authorisation) number will not be accepted.
All items must be sent back to our designers in the original packaging provided
Where provided, any branded packaging such as dust bags, jewellery boxes and clothing tags should be included in your return.
Footwear should be returned unmarked, unworn and in the original and undamaged packaging.
Briefs, swimming costumes and bikini bottoms should be tried on over underwear, and the strip should not be removed
Items must not be soiled
You cannot return items that have been made to order or customised for you
Accepted returns will be credited to the original payment method
Original shipping charges will not be refunded
Any queries between customers and brands will be handled by our expert customer service team, so please contact us with any questions on email@example.com so we can help you.
How to return something
Contact us by email at firstname.lastname@example.org or call us on +44 (0)20 7229 4848 (UK number) or +1 (646) 934 6601 (US number) and we will give you your RMA (Return Merchandise Authorization) number.
Let us know a suitable time for a collection and we will book a pick-up for you via DHL/UPS at your convenience, Monday - Friday only
You’ll get an email with your RMA number as well as a DHL/UPS waybill which you will need to print out.
Enter your RMA number on the return form received with your order, listing the item(s) you want to return. Please provide a reason where possible.
Pack your item(s) securely in the original materials, including the returns form you received from the designer inside the package
Once the designer has received back the returned item(s) and marked the return as ‘accepted’, a refund will be issued to your original payment method or an exchange will be arranged as required. Please note refunds to credit/debit card can take up to 5 working days.